Most train tickets bought directly from the railroad usually has a cancellation policy. The ticket holder may be entitled to a full refund if the ticket is cancelled within a specified time frame, or a partial refund if not. There may also be a cancellation fee imposed on a cancelled reservation. To cancel, it may only take a call to the railway ticket office, or it may require turning in the ticket to the ticket office. If the ticket was bought online, it may also be cancelled online by the ticket holder logging into their account and following the cancellation directions. If payment has been processed, the ticket holder will receive a refund or ticket credit. There may be a choice of the kind of refund preferred, or the railroad will decide which refund to offer.
When a Refund is honored
Canceled tickets may be eligible for a refund, despite railroad policy, if you have travel insurance that covers cancelled or lost tickets or if you buy ticket or travel insurance along with the ticket at the time of purchase. Some railroads offer ticket insurance as a courtesy on full-fare tickets. Ticket insurance usually does not cover discounted, special price or particular occasion tickets. You may be required to return the ticket to the railroad within a specified time frame in order to receive a refund. Ticket cancellations do not always result in a refund unless a refund is requested.
One thing to keep in mind is a railroad may have a no cancellation policy, but that might not actually be their policy. It may be in place to discourage frequent ticket cancellations. If something is easy, everybody will do it. Always ask if it is possible to cancel a reservation even if they swear there are absolutely no cancellations and a refund. The ticket holder might be surprised to find the ticket agent will accommodate a cancellation with some sort of refund. Do not be afraid to throw in a sob story to help your case. It isn’t being suggested anyone tell a lie; it is suggested it might be necessary to make up some of the truth before it happens.
Cancelling Train Tickets mid Trip
If the journey begins and it is necessary to cancel a segment of the trip, the ticket holder may be able to cancel the ticket and be eligible for a refund for the part of the ticket not used. A cancellation fee may apply. To cancel the ticket mid trip, depart the train at the next stop and go to the ticket counter. As a courtesy, notify the conductor you are leaving the train. The ticket agent will calculate a refund, minus a cancellation fee credited to the ticket holder’s credit card or offer a railroad credit to be applied to a ticket at a later date. The ticket holder will be given a cash refund if the ticket was paid for by cash. When booking a railroad ticket be to get a receipt that specifies how payment was made.
If the train is delayed for any reason, by three hours or more, the ticket holder may choose to cancel the ticket and seek other transportation. Regardless of the cancellation policy of the railroad, a full refund must be made with no cancellation fee. Buying a ticket implies a contract and if the railroad cannot live up to its contract, the ticket holder has a right to cancel that contract. If there is a problem canceling a ticket and getting a refund, contact your local transportation board.